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Job Summary:

- This role will be leading the Strategic Planning, Deployment, Maintenance and Performance of the Fibre Network Infrastructure, Service Delivery & Service Assurance.

Key Responsibilities:

1. Fibre Network Strategy & Operations

- Develop and lead the strategic expansion, modernization, and maintenance of the fibre network.
- Oversee network design, build-out, splicing, testing, and commissioning activities.
- Ensure high network uptime, redundancy, and future scalability aligned with business growth.

1. Service Delivery Management

- Lead the provisioning and activation of customer services (FTTH, leased lines, enterprise services etc) within defined SLAs.
- Optimize workflows between sales, planning, installation, and technical support teams to ensure smooth onboarding.
- Monitor and improve order-to-activation timelines and customer experience KPIs.

1. Service Assurance Leadership

- Own and manage fault resolution processes across the fibre network and customer connections.
- Implement proactive network monitoring and automated alerting systems.
- Drive continual improvement in service availability, MTTR (Mean Time to Repair), and customer satisfaction.

1. Cross-Functional Coordination





- Collaborate with NOC, Field Teams, and other teams to ensure a seamless customer journey.
- Ensure alignment between network capabilities and service offerings through coordination with Product and Sales teams.
- Lead incident management and service restoration during major outages or disasters.

1. Performance Monitoring & Reporting

- Define and monitor SLAs, KPIs, and operational dashboards for all functions under scope.
- Report performance metrics to executive leadership and recommend improvements.
- Ensure regulatory compliance and accurate record-keeping.

1. Team Leadership & Development

- Lead a multidisciplinary team of engineers, planners, service delivery managers, and field technicians.
- Build a culture of accountability, innovation, and customer-first mindset.
- Mentor senior managers and develop succession plans.

1. Budgeting & Vendor Management

- Manage capital and operational budgets for fibre deployment, service operations, and maintenance.
- Oversee vendor selection, performance, and contract negotiations.
- Drive cost-efficiency without compromising service quality.

📌 Head – Fibre Network Infrastructure, Service Delivery & Service Assurance for Mumbai
🏢 Talent Leads Consultants
📍 Mumbai