1. PURPOSE: Delivering excellent customer service & support.
2. KEY RESPONSIBILITIES:
• Trouble shooting & Networking on field in customer’s place.
• Attending to customer’s complaints & solving the technical issues.
3. DESIRED PROFILE:
Education:
• Graduate with certification in Hardware & Networking from institutes like (Jetking, IIHT, Rooman etc.)
Relevant Experience:
• 1-3 years of experience in working with complex trouble – shooting and handling technical issues.
- Should have hands on experience in field job, like: configuring, troubleshooting the issues related to hardware and networking at the clients location / customers place.
Knowledge & Skills and Other attitudinal requirements:
• Self – Driven and goal oriented.
• Should be able to handle customer queries and should aim at Customer Delight.
• Positive language fluency, excellent verbal & written communication skills.