Description
Job Description_Contingency/Staff Aug_POD_Program Name Job Name: Manager Position Title: Manager – POD Ops Band: C1 Reporting to: Sr. Manager/AVP/SAVP/VP Location/Site: EXL India, Chennai Overview: The Manager - POD Operations will play a pivotal role in ensuring seamless strategic coordination and alignment between POD and Program operations. This role is responsible for overseeing the entire audit lifecycle, driving service delivery excellence, managing client interactions, supporting growth initiatives, and spearheading analytics, technology, and compliance efforts. The ideal candidate will act as a bridge between key stakeholders to achieve business objectives, optimize revenue, and implement operational efficiencies. Qualifications: Bachelor’s degree in any or related field; MBA or relevant advanced degree preferred. Experience: Minimum of 10 years’ experience in US Healthcare and Payment Services LOB preferred. 5+ years of experience in operations management, preferably in audit lifecycle or service delivery domains. Proven experience in strategic planning,



client engagement, and cross-functional team leadership. Solid analytical skills with proficiency in metrics tracking, reporting, and business intelligence tools. Excellent communication skills with client-facing experience. Ability to manage multiple stakeholders and complex escalations effectively. Experience with compliance standards (HIPAA, CMS) and quality assurance. Familiarity with digital transformation initiatives and technology-driven process improvements. Working Hours: 40 HOURS PER WEEK, FULL TIME EMPLOYEE. Key Competencies: Strategic Thinking & Alignment Analytical & Data-Driven Decision Making Client Relationship Management Cross-Functional Collaboration Problem Solving & Escalation Management Process Improvement & Operational Excellence Leadership & Team Management Key Responsibilities: Strategic Coordination and Alignment Serve as the key liaison between POD Leader and Operation

📌 3838812-Manager (Chennai)
🏢 EXL
📍 Chennai