Handling shipments Air / Sea (LCL, FCL, AIR)
Following up with the counterpart/co-loaders on daily routing orders & updating the same to client on daily basis.
Preparing CAN copies and sending Cnee with arrival Details.
Resolving the issues & query of customers regarding daily routing orders.
Execute order request – calls / email.
Email suppliers, carrier & customers with shipping updates
Track shipments and confirm receipt & arrivals of shipments.
Ensure customer experience by addressing customer concerns and resolving issues.
Responsible for answering and routing phone calls, handling enquires.
Preparing Daily status report, updating DSR on daily basis & sending to respective
Cnee with proper updates.
📌 Import Air and Ocean Customer Services_Freight Forwading Company (Mumbai)
🏢 Hunarstreet Technologies
📍 Mumbai
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