Key Responsibilities
- Assist the Front Office team with guest check-in and check-out procedures.
- Welcome guests professionally and provide exceptional customer service.
- Respond to guest inquiries, requests, and concerns in a courteous and timely manner.
- Coordinate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
- Support the setup and organization of meeting rooms, banquet areas, and events.
- Maintain cleanliness and organization of public areas and service spaces.
- Assist with administrative tasks, including data entry, documentation, and record maintenance.
- Support event coordination and daily operational activities as required.
- Follow company policies related to hygiene, safety, security, and service standards.
- Learn hotel operations across multiple departments and contribute to delivering an excellent guest experience.
Requirements
- Minimum 5+ years of professional related to Hospitality,
Tourism, or Culinary experience
- Age limit: 18-34
years
- Solid communication
and interpersonal skills.
- Customer-oriented
attitude with a professional appearance and positive approach.
- Basic knowledge of
hospitality operations and guest service principles is an advantage.
- Comfortable using MS
Office, email, and basic computer applications.
- Ability to work in a
fast-paced environment and handle multiple tasks.
- Willingness to work
flexible shifts, including weekends and public holidays.
- Eagerness to learn,
adapt, and grow within the hospitality industry.