Job Title: Technical Customer Support Engineer

Location: Khopat, Thane, 400601

Reports To: General Manager

Job Summary

Seeking a customer-focused qualified to provide world-class service, handle inquiries, and enhance customer experience.

Key Responsibilities

- Customer Interaction: Act as the primary customer contact, delivering exceptional service.

- Inquiry Handling: Handle inquiries, complaints, and escalate issues as needed.

- Product Knowledge: Stay updated on company products, services, and trends.

- Customer Experience Improvement: Identify and recommend improvements for customer experience.

- Technical Support: Assist with product setup, troubleshooting, orders, and returns.

- Database Management: Maintain accurate customer records in the database.

- Post-Purchase Follow-Up: Follow up with customers post-purchase for satisfaction.

- Reporting: Generate reports on customer satisfaction and improvements.

- Training: Train new customer service representatives if needed.

- Team Collaboration: Participate in team meetings and improvement initiatives.

Qualifications & Skills

- Education: Diploma/ degree in Electrical/ Electronics field preferred

- Experience: Experience in customer service or a related field.

- Skills: Excellent communication, problem-solving, and multitasking skills.

- Technical Proficiency: Proficiency in customer service software and Microsoft Office.

- Mindset: Strong organizational skills and a customer-centric mindset.

Preferred Qualifications

- Industry Experience: Industry-related customer service experience.

- Software Knowledge: Knowledge of ticketing systems.

- Language Skills:



Bilingual abilities are a plus.

Benefits

- Compensation: Competitive salary and performance incentives.

- Health Benefits: Health insurance.

- Leave Policy: Paid time off and holidays.

- Growth Opportunities: Professional development opportunities.

Work Environment: Supportive work environment.

Apply now if you are passionate about customer satisfaction!

Job Types: Full-time, Permanent, Fresher

Pay: ₹250,000.00 - ₹400,000.00 per year

Benefits

- Cell phone reimbursement

- Health insurance

Schedule: Day shift

Supplemental Pay: Performance bonus

Experience: Customer support: 1 year (Preferred)

Location: Khopat, Thane, Maharashtra (Preferred)

Work Location: In person

Requirements

Qualifications & Skills

- Education: Diploma/ degree in Electrical/ Electronics field preferred

- Experience: Experience in customer service or a related field.

- Skills: Excellent communication, problem-solving, and multitasking skills.

- Technical Proficiency: Proficiency in customer service software and Microsoft Office.

- Mindset: Strong organizational skills and a customer-centric mindset.

Preferred Qualifications

- Industry Experience: Industry-related customer service experience.

- Software Knowledge: Knowledge of ticketing systems.

- Language Skills: Bilingual abilities are a plus.

Benefits

Benefits

- Compensation: Competitive salary and performance incentives.

- Health Benefits: Health insurance.

- Leave Policy: Paid time off and holidays.

- Growth Opportunities: Professional development opportunities.

Work Environment: Supportive work environment.

📌 Graduate Trainee Engineer - Electrical / Electronics (Thane)
🏢 Vision Mechatronics
📍 Thane