Make an Impact

We are seeking a Google Workspace Admin (Collaboration Support Engineer) to join our Information Technology team at Fossil Group in Bengaluru, Karnataka. If you are passionate about collaboration tools and delivering seamless end-user support, this could be the perfect role for you. In this dynamic and global company, you will play a key role in ensuring the reliability, performance, and continuous improvement of our Collaboration Services ecosystem.

What you will do in this role

Application Support & Incident Management Provide high-quality application support ensuring adherence to SLAs for response and resolution times

Manage incidents and service requests through ITSM tools in line with IT Operations policies and procedures

Troubleshoot and resolve low to medium complexity issues across collaboration platforms

Analyze business impact of incidents and ensure minimal disruption to users through timely resolution Collaboration Tools Administration 1-3 years of exp in Google Workspace Administration

Support and maintain collaboration platforms including Google Workspace, WordPress, DocuSign, ClickUp, QuickBase, Jira, and similar tools

Perform user administration, access management, and system configurations

Track application updates and manage version control to ensure system stability Stakeholder Communication & Service Excellence Provide transparent, timely communication to users and stakeholders on incidents, updates, and resolutions





Build strong relationships with internal stakeholders to enhance service delivery and user satisfaction

Deliver a high standard of customer service while managing competing priorities Documentation, Governance & Continuous Improvement Maintain accurate and up-to-date support documentation and knowledge base articles

Ensure compliance with change and release management processes

Monitor service metrics and suggest improvements to enhance performance and efficiency

Participate in rotational on-call support as required Who You Are Hands-on experience as a Google Workspace Administrator

Experience supporting collaboration tools such as WordPress, ClickUp, DocuSign, QuickBase, Jira, or similar platforms

Experience in end-user support across multiple technologies in a global environment

Familiarity with ServiceNow or equivalent IT Service Management tools

Understanding of change management, release management, and software development lifecycle

Strong analytical, troubleshooting, and problem-solving skills

Excellent verbal and written communication skills with the ability to explain technical concepts in business terms

Robust customer service mindset with the ability to manage stakeholders effectively What We Offer Competitive compensation and benefits package

Support for work-life balance, including time-off programs

Hybrid work opportunities, where applicable

Learning and development support

Employee product discounts An inclusive, collaborative, and values-driven workplace

📌 Google Workspace Admin - Software Engineer (Bengaluru)
🏢 Fossil Group
📍 Bengaluru