About the Role
Customer Success is the core differentiator between ParallelDots and its competitors — and this role sits at the heart of it. As a Senior Customer Success Manager, you will own the end-to-end post-sales experience for a portfolio of enterprise clients, managing complex AI projects with contracts running into hundreds of thousands of dollars.

This role sits at the confluence of sales, product, engineering, data science, and data operations — giving you unmatched exposure to business context, technology, and client relationships. We are looking for leaders who bring ownership, initiative, and a bias for action as we head into years of solid growth.

Roles & Responsibilities

Client Relationship & Account Management

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Own and nurture relationships with key enterprise customer accounts throughout the post-sales lifecycle, including onboarding, adoption, and long-term engagement.

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Serve as the primary point of contact and trusted advisor for executive stakeholders, conducting regular business reviews and success planning sessions.

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Act as the voice of the customer internally, collaborating cross-functionally with Sales, Product, Engineering, and Data teams to drive better outcomes.

Project Delivery & Cluster Leadership

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Lead a cluster of project managers and coordinators to deliver multiple client projects simultaneously, ensuring SOP and protocol compliance across the team.

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Own complex, first-of-their-kind project scenarios and use cases, setting the playbook for future delivery.

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Groom, mentor, and train team members across diverse project use cases to build capability and resilience.

Revenue Retention & Growth

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Drive product adoption, value realization, and measurable customer success across your portfolio.

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Own renewal and expansion targets — maintaining high forecast accuracy, managing renewal pipelines, and identifying cross-sell and upsell opportunities within the existing customer base.

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Proactively identify churn risks and ex

📌 Senior Customer Success Manager (Bengaluru)
🏢 ParallelDots
📍 Bengaluru