Description
ABOUT THE ROLE
Our international team takes care of the architecture, design and implementation of central
and business critical platforms for API handling, system integration and automation of rule
based business decisions. Advising our specialist departments and IT product teams is an
essential part in that context. We advise and support the implementation of new use cases
and the optimization of existing solutions. In addition, we work together with service providers
for operation and support to guarantee the highest grade of reliability
We see your role as IT operations engineer as a flexible all-rounder and agile team player
who enjoys and is keen in operate and optimization of our cloud-based platforms. We offer a
variety of tasks in expanding and improving our solution, from design to implementation and
management of operations related challenges. As part of a powerful team, you can contribute
to parts of Hapag-Lloyd's critical core systems to make a difference.

Responsibilities
KEY RESPONSIBILITIES & TASKS

Monitoring & Observability:




• Continuous observation of our systems regarding availability, performance, system
usage and costs
• Definition, design and implementation of observability / monitoring regarding Service
Levels (SLIs / SLOs / SLAs)
• Integration in central observability solutions e.g.: Datadog, Elastic, …
• Reporting of availability, performance, system usage and costs on a regular basis
Maintenance:
• Planning, coordination and implementation of system updates in collaboration with our
vendors and suppliers.
• Take care of keeping our system secure by fixing vulnerabilities in collaboration with
our CISO department
• Take care of housekeeping tasks
Automation:
• Drive automation regarding paradigms like CaC/IaC (Configuration as Code /
Infrastructure as Code) to ensure the lowest possible degree of error prone manual
work.
• Optimize our CI/CD pipeline
Incident & Problem Management:
• Take over responsibility of coordination &

📌 Lead - IT Operations Engineer (Chennai)
🏢 Hapag Lloyd
📍 Chennai