We are seeking a Pega Decisioning Consultant with hands-on experience in Pega Customer Decision Hub (CDH) to design and implement intelligent decisioning solutions. The ideal candidate will be responsible for building real-time decisioning strategies, next-best-action (NBA) frameworks, and customer engagement journeys leveraging Pega CDH capabilities.
Key Responsibilities:
-
Design, configure, and implement Pega CDH solutions to support customer engagement and personalization initiatives.
-
Develop and manage Next-Best-Action (NBA) and Next-Best-Offer (NBO) strategies.
-
Work with business teams to understand requirements and translate them into decisioning logic and strategies.
-
Configure decisioning components such as propositions, engagement policies, predictive models, and adaptive models.
-
Integrate Pega CDH with external data sources and channels (web, mobile, CRM, etc.).
-
Collaborate with architecture and development teams to ensure scalable and high-performance decisioning solutions.
-
Support unit testing, system integration testing, and production deployments.
-
Troubleshoot and optimize decisioning workflows and performance
Required Skills & Qualifications:
- Proven experience in Pega Customer Decision Hub (CDH) development and configuration.
- Certifications required: CSA, CSSA, CPDCCDH
- Certification should be done before 2024
- Pega CSSA Certification and Pega Decisioning Consultant(CDH)
- Experience in Pega CDH 8.X or higher versions, NBAD framework
- Robust understanding of Pega BPM tools, rule creation, and case management.
- Expertise in system integration techniques and managing complex software configurations.
- Solid problem-solving skills with a detail-oriented approach.
- Experience working in Agile environments and familiarity with the full SDLC.
Preferred:
- Pega certification or equivalent credentials in BPM solutions.
- Experienc