17 Aug
|
Hollister
|
Gurugram
17 Aug
Hollister
Gurugram
Summary
The Principle Platform Owner / Architect is accountable for the overall strategy, architecture, governance, and core administration of the enterprise ServiceNow platform. This role ensures the platform is secure, scalable, resilient, and aligned with enterprise technology strategy. Working in partnership with process owners, module-specific administrators, and cross-functional stakeholders, the role provides architectural leadership, establishes platform standards, and enables consistent, high-quality delivery across the ServiceNow ecosystem.
Responsibilities
- Own the enterprise ServiceNow platform strategy, roadmap, and lifecycle management.
- Establish, maintain, and enforce platform governance, architectural standards, and development best practices.
- Lead platform-wide architectural design, including shared capabilities, integrations, and common data models.
- Oversee core platform administration activities, including upgrades, performance monitoring, and operational health.
- Provide architectural guidance, technical oversight,
and enablement to process owners and module teams.
- Coordinate platform-level intake, prioritization, release planning, and deployment approvals.
- Maintain authoritative platform documentation, standards, and administrative runbooks.
- Act as the primary technical advisor and escalation point for platform-related decisions.
Essential Functions of the Role
- Maintain and analyze data using tools like Excel, SAP, or HRIS systems.
- Ensure data accuracy and confidentiality in compliance with company and legal standards.
- Demonstrate initiative in identifying process improvements or automation opportunities.
- Lead or support special projects aligned with departmental objectives.
Education & Work Requirements
- Bachelor’s Degree with 8-12 years of related experience
Education & Work Preferences
- ServiceNow Certified System Administrator (CSA).
- Demonstrated expertise in ServiceNow platform architecture, data models, integ
📌 Principal Platform Owner (Gurugram)
🏢 Hollister
📍 Gurugram