Role: Process Associate (Customer Service Executive)
Experience: 0-6 months
Location: Chennai
Work Mode: WFO
Shift: Night Shift

No B.tech Candidates

Required Skills:
Outbound call responsibilities encompass contacting insurance companies, verifying eligibility with end customers, obtaining prior authorization, requesting missing or incomplete payer information, updating patient information, and performing other necessary communications to complete transactions.
Inbound call handling requires collaboration as part of a team to deliver skilled customer service through various communication channels, with the objective of resolving customer inquiries, processing payments, and addressing complaints at the first point of contact whenever possible.

KEY WORDS

English Language fluency, Night shift, Multi-tasking, Analytical thinking, Problem solving

ESSENTIAL RESPONSIBILITIES:

· Assess and resolve enquiries, requests, and complaints primarily via telephone, ensuring customer enquiries are addressed at the first point of contact.




· Utilize sound judgment and make decisions within established procedures for each service request, including logging, processing, and monitoring enquiries. Adhere to agreed Key Performance Indicators, Service Level Agreements, and quality standards to maximize customer satisfaction.
· Provide customers with product and service information and offer upsell opportunities when applicable during interactions.
· Manage and update account-wise customer interactions daily, generated through workflows and queues.
· Achieve key and critical performance targets.
· Ensure efficiency measures are met in accordance with performance targets and process guidelines.
· Participate as an active member of the customer service team.
· Use business tools and industry knowledge updates to identify problem areas and document business requirements through various updates and training sessions.
· Maintain effective work procedures as per client process workflows

📌 Process Associate (Chennai)
🏢 Deltaclass Technology Solutions
📍 Chennai