Location: Lancaster Practice (Salem)
Position Type: Full Time
Schedule: 4 10-hour days (40 hours per week)
Expected Hiring Range: $20 - $23 per hour

Position Summary
In partnership with the clinical team, the Care Advocate provides quality customer service through the coordination of patient flow and effective communication with patients, doctors, practice managers and clinic staff. The Care Advocate will act as the bridge for communication between patients, clinic staff and appointment center representatives by monitoring treatment completion, facilitating oral health improvement initiatives and focusing on patient engagement. The Care Advocate helps to strengthen the therapeutic alliance between clinicians and patients by supporting provider recommendations, interventions, prescriptions and recalls. This position reports to the Practice Administrator.

Essential Position Functions
- Oversee the daily schedule. Seek chance to maximize scheduling efficiencies. Maintain awareness of schedule changes; promptly identify and correct scheduling errors.




- Understand payment methods and communicates fee requirements to patients. Collect and document payments for dental services.
- Responsible for proper handling of monies. Accurately balances daily payment ledger and reconciles payments. Properly completes M.O.O.L.A.H. form and forwards to Accounting Department. Accurately completes deposit slips and makes timely daily bank deposits.
- Update patient card, confirm and verify insurance information. Schedule treatment as directed by clinicians.
- Ensure charts are organized, prepared and available for patient appointments. Use proper chart routing processes. Perform chart maintenance, as needed. Prepare new patient charts, according to current WD guidelines. Duplicate charts and records as requested.
- Initiates a partnership and builds rapport with patients by providing thorough and accurate information and addressing any patient questions or concerns related to their

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