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The Service Delivery Manager (HR Operations) is accountable for the end‑to‑end delivery, governance, and performance of assigned HR services within a retained–outsourced operating model. This role ensures HR services are delivered in line with contractual commitments, service level agreements, and business expectations, while driving standardization, operational excellence, and a positive employee and manager experience.

Operating as a senior individual contributor, the Service Delivery Manager partners closely with external service providers and internal HR stakeholders to oversee vendor performance, manage risk and escalations, and lead continuous improvement and cost optimization initiatives.



The role carries accountability for service outcomes and financial controls but does not include direct people management

Your Impact
- End to End Service Ownership: Own the Service Delivery Model for the assigned scope, including transparent understanding of retained vs. outsourced responsibilities. Ensure service delivery meets agreed quality, timeliness, and experience standards. Act as the primary point of accountability for service outcomes across the end to end process.
- Vendor & Contract Management: Manage day-to-day service delivery with the HRO provider. Track contractual Service Level Agreements (SLAs), including Critical Service Levels (CSLs) and Key Measurements (KMs). Review monthly invoices and validate charges, including ARC/RRC mechanisms. Escalate service issues and risks as required, ensuring timely resolution and leadership visibility
- Financial & Budget Responsibility: Hold budget accountability for the assigned service delivery area. Act as first approver for service delivery inv

📌 Service Delivery Manager (Bengaluru)
🏢 Agco
📍 Bengaluru