Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with cutting-edge offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
ole
S&C; Lead-ViBS
Job Level/ Designation
Function / Department
VIBS
Location
Har
Job Purpose
Regional Service & Collection Lead handling RASM team
Key Result Areas/ Accountabilities
Strategic
- Implement the service strategy to deliver differentiated services to enterprise accounts in order to enhance competitive position in the region and accounts allocated
- Implement a plan to improve customer experience based on VOC, C-Sat scores etc.
- Act as a consultant, Innovate and bring appropriate changes in service delivery depending on market realities and demands.
Operational
- Field service management via formal service reviews, engagement programs/ FGDs, service desks/ camps etc to cater to the customer’s evolving service needs.
- Revenue enhancement via customer retention through focused proactive & reactive measures to control Voluntary, Involuntary & Value churn. Upsell/ cross-sell to enhance account revenue.
- Incident Management, Escalation management, Management reporting - ECR handling within defined norms. Initiate Service Improvement Plans to ensure open issues are addressed, service levels & cus
📌 Manager-Regional Account Service Manager (India)
🏢 VIL
📍 India
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