Role Overview

The Front Desk Representative will act as the primary point of contact for parents regarding all transport-related matters. The role requires strong communication, coordination, and reporting skills along with the ability to manage digital tools and ERP systems effectively.

Key Responsibilities

- Serve as the first point of contact for parents on transport-related queries, concerns, and requests.

- Coordinate and facilitate communication between the transport team, accounts department, and parents to ensure smooth operations.

- Maintain accurate records and reports on transport operations, issues, and resolutions in the ERP and other designated systems.

- Monitor and manage transport logistics software to ensure real-time updates and systematic concern management.

- Provide professional assistance at the front desk, addressing walk-in queries from parents and visitors.

- Prepare structured reports on transport operations, escalations, and resolutions for management review.

- Support administrative tasks related to parent/student data management and communication.

Mandatory Skills & Qualifications





- Tech Savvy: Prior experience with corporate digital tools, ERP systems, and transport logistics software.

- MS Office & Google Suite Proficiency: Advanced knowledge of Excel, Word, PowerPoint, Google Sheets, Docs, and Slides.

- Languages: Proficient in English, Kannada, and Hindi

- Robust organizational and problem-solving skills with attention to detail.

- Excellent interpersonal and communication skills to handle parent interactions with empathy and professionalism.

Requirements

Preferred Qualifications

- Previous experience in a front desk, customer service, or transport coordination role in an educational or corporate environment.

- Ability to multitask, work under pressure, and maintain a professional demeanor at all times.

Key Attributes

- Professional, approachable, and empathetic personality.

- Systematic and disciplined in handling records and reports.

- Strong collaborative skills to coordinate with multiple teams.

📌 Front Desk Representative – Transport Operations (Bengaluru)
🏢 Harvest International School
📍 Bengaluru