At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.
The Customer Success Team at Cadence is seeking a Lead Customer Service Engineer to join our Global CFD customer support team. This position is based in Pune, India.

The Lead Customer Service Engineer will provide technical support, training, sales support, and marketing support for the industry leading thermo-fluid analysis (CFD) software, Cradle CFD, developed by the Cadence’s System Design and Analysis organization. Learn more at Cradle CFD | Computational Fluid Dynamics Software | Cadence.

This position provides opportunities for exposure to a range of industrial applications, for developing skills in cutting edge engineering tools, to work alongside experienced mentors and collaborating with other Cadence departments, and thus offering aspiring engineers options to advance their careers into other functions like product management, software development, consulting, engineering solutions, marketing, etc.

KEY RESPONSIBILITIES
- Provide technical advice via email,



web communications, and phone.
- Build and maintain a comprehensive technical knowledge base that serves as a key resource for customers and internal teams alike.
- Document and report product issues, product limitations, and customer enhancement requests.
- Drive product evolution and quality by providing feedback and collaborating with other departments and stakeholders.
- Create and deliver training classes, technical seminars, and technical marketing material.
- Research latest industry trends, continuously improve technical skills, and share knowledge within the organization.
- Drive customer success by providing technical leadership in specialist areas, promoting industry best practices and partnering with Cadence’s global product development and engineering teams.
- Collaborate with product sales teams to introduce Cadence’s CFD software and demonstrate the value to prospective customer

📌 Lead Customer Service Engineer (Pune)
🏢 Cadence Systems
📍 Pune