Job Description
We have an exciting prospect for an Asst. Manager – Customer Service to independently handle customer service desk for ocean exports and imports.
Key responsibilities:
· Handling of Key Account business of Ocean Exports by sea, which includes entire coordination with both shipper, consignee, Carrier, Freight Forwarders, Transporters, CHA for CFS and Factory Stuffing of containers / LCL cargo.
· Co-Ordination with Overseas Office for Nomination Shipment & Handling Nomination Shipment.
· Responsible for managing and reviewing export and import operations in accordance to ocean freight business and customer need.
· Co-Ordination with Sales & Documentation team for Shipment Procedures.
· Sending Quotation to customers for Ocean Exports & Imports.
· Should Handle Hazardous & Reefer containers.
· Should Handle Over Dimensional Cargo.
· Establish & maintain a strong working relationship with Customers to get more business with existing customers.
· Manage reporting requirements of department such as DSR, Operation Tracking Report.
· Time management, prioritizing tasks, and meeting deadlines. Produce quality work even when under extreme time pressure & deadlines.
Job Requirement
Bachelor’s degree in Commerce, Logistics, or related field with over 8 years of experience in the job offered, out of which at least 4 years of experience in Ocean Export and Import. Should have handled shipment for a minimum volume of 150 containers per month.