Role - Renewal Ops Specialist
Experience - 5+ yrs
Pick Any Work Location - Mohali, Panchkula, Bangalore, Pune, Mumbai, Gurgaon
Shift - Night ( US Timings)
Timing - 8PM TO 6AM
Interview - F2F (15th july-Mohali
16th july - GGN
17th July - Pune)
Job Summary:
The Renewal Ops Specialist is responsible for ensuring renewals are processed in timely manner
Responsibilities:
· Responsible for creating renewal reminders, contracts and sending them across to customers electronically using NetSuite application.
· Addressing inquiries from customers and internal operations, per SLA, by monitoring assigned case queues in NetSuite.
· Assist with Ad Hoc reporting needs as they arise.
· Follow the month end close process as instructed by the Renewal Operations manager.
· Provide backup support while peers are out of pocket.
· Document and report process & system issues which cause disruption in processing renewals in a timely manner.
Requirements
· Bachelor's degree, finance or equivalent
· 1-2 years of experience working in a Renewal Operations function or equivalent
· Familiarity with an ERP & CRM Software (NetSuite and Sales Force especially)
· Prior experience with creating renewal reminder and contracts in NetSuite is highly desirable
· Proficient in English, verbal and written, plus experience working with MS Office suite (Word and Excel)
· Ability to communicate clearly in an online group meeting