Role Overview
This role is responsible for end-to-end service delivery, financial data integrity, and team performance within a matrixed global model supporting North American clients. The position requires strong financial acumen, operational discipline, and the ability to drive utilisation, quality, and client outcomes through a team of analysts.
The role is working NA hours between 08:00 to 17:00 EST 3 days per week, in office working India hours 2 days per week.
We understand the need to provide a flexible working setting partnered with team collaboration and socialization. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Gurgaon office.
Responsibilities include but are not limited to:
1. Operations & Service Delivery
- Client Delivery & Financial Oversight
- Oversee accurate and timely processing of financial source documents, including interims, audits, tax returns, budgets, and rent rolls.
- Ensure data integrity, completeness, and audit readiness across all client deliverables.
- Drive adherence to SLAs,
turnaround times, and quality standards aligned to NA client expectations.
- Act as a primary escalation point for complex client queries and service issues, ensuring resolution and stakeholder alignment.
Performance & Utilisation Management
- Monitor and actively manage team utilisation, capacity, and workload distribution to optimise delivery efficiency.
- Track and report on key operational KPIs (e.g. turnaround time, accuracy, backlog, utilisation).
- Identify trends and implement corrective actions or process improvements to improve performance
Stakeholder & Matrix Collaboration
- Build and maintain strong cross-regional relationships (leads, analysts in NA and South Africa, directors and other managers).
- Participate in client forums, governance calls, and cross-department initiatives.
- Ensure effective communication across the matrix, filtering and directing queries to the ap
📌 Manager - Data Management (Gurugram)
🏢 MRI
📍 Gurugram