Description
We are seeking a proactive and technically sound Service Executive to lead our field operations for High Voltage (HV) Bus Chargers.
You will serve as the central nervous system of our service department, managing a team of Field Technicians and Bus Charger
Operators while ensuring seamless charging operations across our network.
This is a hybrid technical-leadership role that demands:
• Real-time operational monitoring and decision-making
• Team coordination and performance management
• Hands-on technical troubleshooting when required
• Safety and compliance advocacy

Responsibilities
Operational Leadership & Team Management
• Manage and synchronize daily activities for field technicians and site operators
• Coordinate team schedules to ensure 24/7 operational coverage and SLA compliance
• Monitor team performance metrics (response time, resolution rate, customer satisfaction)
• Provide performance feedback, coaching, and professional development
Performance Monitoring & Diagnostics




• Proactively monitor charger health and performance via digital dashboards and analytics
• Identify errors, inefficiencies, and anomalies in real-time
• Direct the field team toward immediate resolution with actionable diagnostics
• Track key metrics: uptime, MTTR, SLA achievement, cost per repair
Technical Guidance & Escalation Management
• Act as the first point of escalation for both technical and operational issues
• Provide remote troubleshooting guidance to field technicians
• Offer in office technical support during complex repairs and preventative maintenance
• Document issues, root causes, and solutions for knowledge base
Safety, Compliance & Risk Management
• Serve as the site safety advocate; ensure all team members adhere to electrical safety protocols
• Conduct safety briefings and compliance audits
• Ensure adherence to SOPs, Indian electrical standards (CEA guidelines), and company policies
• Report and manage safety incidents; drive corrective actions
Crisis Ma

📌 Service Executive (Bengaluru)
🏢 Exponent Energy
📍 Bengaluru