Role & Responsibilities:
● Build and maintain high energy positive team spirit, strengthen bonding between artists and other team players. ● Managing the day-to-day operations of the studio, including overseeing walk-in clients and providing exceptional service to customers to turn them into repeat clients. ● Manage studio atmosphere and hygiene as per the company standards, keeping the Aliens vibe alive all the time. ● Provide personalized customer service to create an immersive experience for each customer. ● Strictly adhere to studio operational SOPs & Processes ● Handle inbound queries of the clients, manage appointments, book consultations. ● Arrange training sessions for the artists for their skill development. ● Developing and implementing sales strategies to increase studio sales & following up with potential sales leads. ● Preparing a roster for the team and managing artist transfers and guest spots to ensure that the studio is fully staffed at all times. ● Coordinating with the design team and clients to deliver designs on time and meeting client expectations.
● Communicating with the HQ sales team to increase sales and identifying process gaps to help the HQ improve processes. ● Managing customer complaints and objections in a skilled and efficient manner. ● Providing daily, weekly, and monthly reports to the reporting manager to keep them informed of the studio's performance. ● Accurately maintaining the CRM and data entry to improve data health and drive data-driven decisions for business growth. ● Managing daily cash, depositing it in the bank, and updating the records. ● Maintaining employee accommodation provided by the company, and being responsible for keeping it clean and free of nuisances. Mandatory Skill Sets: ● Graduate (Any Stream) ● Preferred Industry - Real Estate / Automobile / Jewellery, Not specific but good to have. ● Good knowledge/background of the retail industry experience is preferred. ● Excellent verbal, written and interperso