Location: Bengaluru / Hyderabad
Experience: 8 + years
Employment Type: Full time

Key Responsibilities:

Advanced Incident & Problem Resolution
- Handle complex incidents escalated from Tier 2 engineers and Tier 1 teams.
- Perform deep technical troubleshooting involving scripts, workflows, integrations, and data issues.
- Identify root causes and implement permanent fixes.
- Participate in Major Incident (P1/P2) troubleshooting calls.
- Lead Root Cause Analysis (RCA) activities and prepare technical RCA documentation.
- Develop reusable fixes and automation to prevent recurring incidents.
- Execute Platform Clone and Upgrade activities.

Development & Enhancements
- Design and implement medium-complexity enhancements on the ServiceNow platform.
- Develop and modify:
- Business Rules
- Script Includes
- Client Scripts
- UI Policies
- UI Actions
- Flow Designer workflows
- Service Catalog items
- Develop integrations using REST/SOAP APIs.
- Enhance existing modules while maintaining platform best practices.




- Ensure all development aligns with coding standards and governance policies.

Integration & Automation Support
- Troubleshoot complex integration failures and API issues.
- Configure and maintain integrations using:
- REST APIs
- SOAP APIs
- MID Servers
- Support automation initiatives across ServiceNow modules.
- Optimize integration performance and reliability.

Platform Optimization & Performance
- Analyse performance issues related to scripts, workflows, and database operations.
- Optimize scripts and workflows to improve system performance.
- Review logs and identify inefficient processes.
- Implement performance improvements and technical enhancements.

Change & Release Support
- Support release planning and deployment activities.
- Review update sets and ensure proper migration across environments.
- Conduct code reviews for Tier 2 developers.
- Validate deployment outcomes and support post-release stabilization.

Mentoring & Technical Leadership
- Provid

📌 Sr Specialist Software Engineering (Bengaluru)
🏢 At&T
📍 Bengaluru