SUMMARY:
Support client base by performing troubleshooting, repairs, maintenance on all types of industrial
refrigeration equipment and systems.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Essential functions/responsibilities include but are not limited to the following: Productivity and
Quality
• Troubleshoot, repair, and perform maintenance on all types of industrial refrigeration
equipment and systems.
• Perform start up on recent refrigeration systems.
• Complete required documentation and paperwork, including but not limited to: service work
orders, maintenance checklists, calibration and safety control testing documentation, IIAR safety
inspections, LOTO log, startup paperwork.
• Efficiently and effectively communicate to customers the findings of such calls, and actions
required to correct.
• Efficiently and effectively communicate with Service Coordinator regarding work order progress,
scheduling, customer needs, parts and materials needed, quotes, etc.
• Assist management with all other office projects as needed Customer Contact
• Make decisions based on customer needs, desires,



and expectations and on APCCO standards, not on
personal preferences, style or theory
• Maintain free-flowing information and cooperation between customer and APCCO team.
• Work with APCCO team to find best approaches to handle customer requests Financial
• Purchase supplies and other expenses in the most cost-effective manner with an effort to save on
operational cost.
• Use resources in most effective manner (including sharing cost savings ideas with APCCO
team)
• Abide by approved budgets

Misc.
• Consider the importance of internal/external customer relationships when planning/conducting
work

• Complete work in a timely, accurate and thorough manner and be conscientious about
assignments

COMPETENCIES:
1. Problem Solving & Analysis
2. Technical Capacity
3. Communication Proficiency
4. Flexibility
5. Time Mgmt.
6. Ethical Conduct

SUPERVISORY RESPONSIBILITIES:
This position has no super

📌 Service Technician (Salem)
🏢 Apcco
📍 Salem