Position Grade
Assistant Manager/Deputy Manager/Manager
The CMS Customer Service including Activation of the customer on CMS Platform is under the Product & Sales Support function of Global Transaction Services Group. The candidate will help Corporate/CA customers on usage of Cash Management Platform/Products and will be a direct point of contact for their Cash Management servicing requirements.
- Understand customer requirements & train the customers on usage of Cash Management Platform/Product & Digital Banking Products
- Interaction with New/existing customers (either in person / Online meeting) to understand their requirement related to system integration, products & processes
- Support Bank customers for modification/service related queries
- Demonstration of CMS system to existing as well as new clients
- Understand specific MIS requirement of the customers and arrange to deliver reports accordingly
- Ensuring all customer requests/queries are attended and resolved within the TAT
- Coordination with internal stakeholders like CMS Set up team, CMS Ops, Implementation team, PSM, RM, BSG, IT etc.
- Graduate/Post Graduate with minimum 1-2 years of banking experience.
- Candidate with MBA/MCA/B.Tech (will be an added advantage)
- Knowledge of banking operations (Basic knowledge of CMS and Contact centre experience would be preferred)
- Ability to work under pressure in a agile environment
- Should have technical orientation
- Strong communication (Oral and Written) & Networking Skills
- Conversation Multiple languages is an advantage
- Good communication skill - should be fluent in Hindi ,English and Marathi
📌 Customer Support (Thane)
🏢 Kotak Mahindra Bank
📍 Thane
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