Overview

170+ Years Strong. Industry Leader. Global Impact.
At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most significant assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our team of industry subject matter experts.

The Operations Director – Pinkerton India leads end-to-end service delivery across Pinkerton’s EPIC portfolio (Embed, Protect, Investigate, Consult) to ensure outstanding client outcomes, rigorous accountability, and optimal cost-to-value. This role orchestrates multi-service operations, vendor/partner networks, and internal teams to deliver on-time, in-scope, and within-budget results. The Director drives a culture of ownership, safety, integrity, vigilance, and excellence while scaling processes,



enhancing quality, and meeting or exceeding contractual SLAs and KPIs.

Responsibilities
- Represent Pinkerton’s core values of integrity, vigilance, and excellence.
- Serve as the senior operations point of contact for client accounts in India, aligning scope, priorities, and SLAs with Pinkerton’s EPIC model.
- Coordinate services and operational/administrative support needs; oversee dispatch, scheduling, and reporting across assignments and programs.
- Answer and triage escalations from clients, Directors, and Operations Coordinators, ensure swift, transparent communication and resolution.
- Communicate assignment/project expectations, timelines, risks, and success criteria to all parties; maintain impeccable documentation.
- Design, standardize, and enforce SOPs, operational playbooks for consistent delivery across regions and service lines.
- Manage workflows end-to-end; assign agents and specia

📌 Operations Director (Gurugram)
🏢 Pinkerton
📍 Gurugram