Who we are
Allot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world.
We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure.
At Allot, you’ll have the opportunity to grow both professionally and personally in a dynamic workplace that values diverse perspectives and encourages collaboration with individuals who are committed to go the extra mile to succeed.
What we’re looking for
A Technical Support Engineer to support our Communication Service Providers clients in APAC & EMEA region - this is an opportunity to join the Global Customer Services team of a leading Network Intelligence and Cybersecurity solutions for Tier1 global telcos.
Responsibilities:
- Provide Technical Support to customers and partners
- Provide technical services include writing scripts, troubleshooting and best practices to customers
- Manage support cases to ensure issues are recorded, tracked, resolved,



and follow-ups are completed in a timely manner
- Provide fault isolation and root cause analysis for technical issues
- Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
- Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
- Provide configurations, troubleshooting and best practices to customers.
- Work with our Engineering team and influence the operability of the product.
- Participate in regular weekend on-call rotation and provide after-hours support on an as-needed basis.
- Able to effectively communicate to all levels and stakeholders - internally and externally on complex technical issues
- Provide support that includes mandatory weekend, holiday shift work and on-call support. Support includes a blend of as-needed and rotational coverage, which is subject to change.
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📌 Technical Support Engineer (Mumbai)
🏢 Allot
📍 Mumbai