We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.
We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.
Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity, orientation, and background. At BASF, careers develop from opportunities.
Head of HR Services India will lead all HR Services activities for the Service Delivery Unit (SDU) in India, strategic and operational HR services owning delivery of transactional, strategic and platform-based HR services (HR operations, HRIS, payroll interfaces, service management, case resolution, and vendor management). This role combines strategic leadership, operational HR management, process optimization, and people leadership to enable data-driven decisions and alignment with global HR standards.
Key Responsibilities
- Service delivery leadership
- Own end-to-end HR Services delivery for the SDU
- Ensure consistent,
high-quality service through defined SLAs, KPIs, and service-level reporting.
- Operations & process excellence
- Design, implement, and optimize standardized, scalable HR processes and operating procedures aligned with global HR policies.
- Drive continuous improvement initiatives (automation, RPA, workflow redesign) to increase efficiency, reduce error rates, and shorten turnaround times.
- Manage capacity planning, workload balancing, and operational resilience for peak cycles (e.g., payroll, year-end processes).
- HRIS & technology stewardship
- Champion adoption of HR technology, self-service portals, and automation to improve employee and manager experience.
- Oversee reporting and analytics for service performance, data quality, and business insights.
- Vendor & partner management
- Manage relationships with external service providers (payroll vendors, perks administrators, IT vendors, recruitment shared
📌 GB/G Head of HR Services (India)
🏢 Basf
📍 India