Location: Seawoods & Goregaon, Mumbai
Experience: 3 years in customer service (preferably in fashion/apparel)
Employment Type: Full-time
We are looking for a passionate Stylist Customer Service Representative with at least 3 years of experience in customer service, ideally in the fashion industry. This role is responsible for delivering personalized styling advice and exceptional customer service at our Seawoods and Goregaon stores.
As a Stylist Customer Service Representative, you will engage with customers to understand their fashion needs, offer tailored styling suggestions, and ensure a positive shopping experience. You will also handle inquiries, complaints, and post-purchase issues while maintaining professionalism and empathy.
Staying up-to-date with the latest trends and the brand's collections is essential.
Responsibilities:
- Provide personalized styling advice and product recommendations.
- Handle customer inquiries, complaints, and returns efficiently.
- Build solid customer relationships and foster loyalty.
- Stay informed on fashion trends and brand offerings.
- Assist in daily store operations.
Skills & Qualifications:
- 3 years of customer service experience.
- Strong communication and fashion knowledge.
- Problem-solving skills and ability to multitask in a fast-paced environment.