Why work for Manitou Group?
Manitou is purposefully committed to you, its people. Based on a “One United Team” focus, we internationally cultivate our purpose-driven and agile work environment. As an equal chance employer, we cultivate, build and elevate our more than 6000 employees and their diversity across more than 30 countries we operate in. There are 6 main plants with locations in France, the USA, India, Italy and more than 30 subsidiaries all around the world.
Are you looking for a new opportunity? Join us to be part of our continuous success.
VISION AND KEY STAKES:
Regional After Sales Manager, manages and promotes the service policy within a network of subsidiaries and/or dealerships in a designated geographic area. They manage, organize, and prepare after-sales service activities (warranty, training, technical support, etc.).…) of his sector.
The Regional After-Sales Area Manager is responsible for streamlining distribution subsidiaries and dealer’s after Sales operations across its region .
By ensuring all after-sales departments meet Manitou Group criteria for autonomy and efficiency, so that they ultimately ensure the satisfaction of customer users of the area.
DUTIES AND RESPONSIBILITIES:
Network Management
- Provide functional management and define/monitor annual action plans for After Sales Managers in subsidiaries, in line with the Service and Solutions division's policy.
- Conduct periodic visits to subsidiaries, dealerships, direct clients, or key accounts, and propose solutions for workshop and customer management organization.
- Verify the deployment of technical documentation, tools, services, and equipment within the network.
- Establish and monitor the implementation of integration and training plans for new dealers and existing technical populations (including process training, IT tool access, and knowledge assessment).
- Evaluate networks against the standards of the DEP (Dealer Elevation Plan) program and establish audit report
📌 After Sales Manager (India)
🏢 Manitou
📍 India