Key Responsibilities:

1. Support Sales amp; Presales Team for presales activities

2. Handling Technical Support Calls amp; Tickets

3. Resolving issues Remote Access, Phone Support, etc.

4. Installation amp; Configuration of IceWarp, MySQL Database, SSL, Linux amp; Windows Server OS

5. Installation amp; configuration of Security Solutions MDM, ZTNA

6. Performing Migration amp; Go Live Activities

7. Present Demos.

8. Handling Presales queries L1L2

Qualification and Requirements:

Experience: 14 years previous Presales experience

Excellent Communication

Bachelors degree or equivalent

Skills amp; Competencies:

a Administration of Windows

b Administration of Linux CentOS, Debian, Ubuntu

c Network level skills

d Email protocols SMTP, POP3, IMAP

e MS SQL Server, MySQL Server Installation, configuration, fine tune, backup restore, query execution,



troubleshooting

f Experience with ActiveDirectory and LDAP.

g Knowledge on VPN Technologies
h Knoweldge on MDM

i Experience with the administration of Email Messaging amp; Archiving M365Google WorkspaceMS ExchangeLotus
DominoPostmasterZimbraMdaemon

j Experience in Virtualization VMWare, HyperV

k Knowledge in SSL Certificates

l Knowledge of helpdeskticketing system KayakoZendesk

m Technical understanding Systems, Database, Networks

n Very Valuable communications skills English, written amp; spoken

o High customer orientation, communication strength, team ability

p Selfinitiative motivation willingness to learn

q 5 years of experience in the same domain

📌 Presales Backend Executive (Mumbai)
🏢 Hunarstreet Technologies
📍 Mumbai