Job Description
We have an exciting opportunity for an Asst. Manager - Customer Service to independently handle customer service desk for ocean exports and imports.
Key responsibilities:
Handling of Key Account business of Ocean Exports by sea, which includes entire coordination with both shipper, consignee, Carrier, Freight Forwarders, Transporters, CHA for CFS and Factory Stuffing of containers / LCL cargo. Co-Ordination with Overseas Office for Nomination Shipment & Handling Nomination Shipment. Responsible for managing and reviewing export and import operations in accordance to ocean freight business and customer needs Co-Ordination with Sales & Documentation team for Shipment Procedures. Sending Quotation to customers for Ocean Exports & Imports. Should Handle Hazardous & Reefer containers. Should Handle Over Dimensional Cargo. Establish & maintain a strong working relationship with Customers to get more business with existing customers. Manage reporting requirements of department such as DSR,
Operation Tracking Report Time management, prioritizing tasks and meeting deadlines. Produce quality work even when under extreme time pressure & deadlines.
Job Requirement
Bachelor’s degree in commerce, Logistics or related field with over 8 years of experience in the job offered, out of which at least 4 years of experience in Ocean Export and Import. Should have handled shipment for a minimum volume of 150 containers per month.
Skills/ Requirement
Advanced skills in MS Word, Outlook, and Excel. Ability to make effective decisions under pressure. Ability to gather and interpret relevant data and information Exceptional customer service skills Excellent communication and interpersonal skills Good telephone and E-mail etiquette and skills Positive knowledge of English language (verbal/written) skills Ability to think analytically and should be a problem solver.