Key Responsibilities:
1. Support Sales & Presales Team for pre-sales activities
2. Handling Technical Support Calls & Tickets
3. Resolving issues - Remote Access, Phone Support, etc.
4. Installation & Configuration of company, MySQL Database, SSL, Linux & Windows Server OS
5. Installation & configuration of Security Solutions - MDM, ZTNA
6. Performing Migration & Go Live Activities
7. Present Demos.
8. Handling Presales queries (L1/L2)
Qualification and Requirements:
Experience: 1-4 years previous Presales experience
Excellent Communication
Bachelor's degree or equivalent
Skills & Competencies:
a) Administration of Windows
b) Administration of Linux (CentOS, Debian, Ubuntu)
c) Network level skills
d) Email protocols (SMTP, POP3, IMAP)
e) MS SQL Server, MySQL Server (Installation, configuration, fine tune, backup restore, query execution,
troubleshooting)
f) Experience with ActiveDirectory and LDAP.
g) Knowledge on VPN Technologies
h) Knoweldge on MDM
i) Experience with the administration of Email Messaging & Archiving - M365/Google Workspace/MS Exchange/Lotus Domino/Postmaster/Zimbra/Mdaemon
j) Experience in Virtualization (VMWare, HyperV)
k) Knowledge in SSL Certificates
l) Knowledge of helpdesk/ticketing system (Kayako/Zendesk)
m) Technical understanding (Systems, Database, Networks)
n) Very Positive communications skills - English, written & spoken
o) High customer orientation, communication strength, team ability
p) Self-initiative / motivation / willingness to learn