Key responsibilities:
Work as part of 24/7/365 support incident management team
Proactive monitoring the IT Infrastructure services, acknowledging alerts, notifying relevant
stakeholders
Proactive co-ordination with internal and external teams for solving incidents till the incident
closure
Working in Rotational Shifts 24/7/365
Performing required hands on activities on IT infrastructure configuration items for incident
resolution
Performing upgrade activities on IT infrastructure configuration items, patch updates,
security hotfix deployment
Solving end user issues related to IT services
Key Skills Required:
3 to 4 years of overall domain experience
Windows / Linux server administration
Messaging and Collaboration platforms administration (office 365, G-Suite, IceWarp)
Experience in IT security products and services like email security, MDM, MAM, Email
archival, websecurity, CASB, DLP
Hands on working experience with Email protocols (SMTP, POP3, IMAP)
Experience with Active Directory and LDAP




Working knowledge of TCP/IP v4 and an understanding of TCP/IP v6.
Self-initiative / motivation / willingness to learn
Very Positive communications skills - English, written & spoken
Working Knowledge on Security Products:
Email Security: Cisco, ProofPoint, Mimecast, MS Defender, Forcepoint, McAfee (Trellix),
Symantec (Broadcom), Barracuda, Fortinet, Sophos
DLP/CASB: Symantec (Broadcom), McAfee (Trelix), Forcepoint, Safetica, Netskope,
proofpoint, ManageEngine
MDM/MAM: IBM Maas 360, AirWatch, Scalefusion, MS Intune, ManageEngine, Jamf,
jumpcloud, Scalefusion
Websecurity: Symantec (Broadcom), McAfee (Trelix), Forcepoint, Netskope, Forcepoint,
Cisco Ironport, Zscaler
Zero Trust: Zscaler, Palo Alto, MS Intune, AD, Okta, JumpCLoud, Fortigate
Email Archival: Barracuda, Metalogix, Mimecast, Symantec (Broadcom)

📌 Technical Support Executive_Email Secutiy (Mumbai)
🏢 Hunarstreet Technologies
📍 Mumbai