Description

Train Client and EXL specific training curriculum

• Coach and mentor trainees that are struggling towards improvement

• Manage the training class from a EXL disciplinary expectation, absence, performance, misconduct etc.; compile and conduct assessments as required, assesses calls or transactions against quality criteria; give feedback and coaching

• Some client interaction

• Compile reports as required

• Communicate and keep all relevant stakeholders in the loop of training progress and escalating relevant matters towards resolution

• Training administration e.g. room co-ordination, transport, payroll etc.

• Identify training needs and compile material and interventions to close the gaps

• Take calls as required

Responsibilities

Excellent communication 2) Excellent facilitation and knowledge transfer ability 3) Excellent Preprocess, domain and process knowledge 4) Ability to coach & give feedback 5) People skills 6) Being proactive 7) Out of the box thinking 8) Critical thinking 9) Logical reasoning

Qualifications

Higher Education Diploma with 0 - 2 years of relevant experience

📌 Executive-Back-End/Voice/Customer Service -Fraud Investigation (Gurugram)
🏢 EXL
📍 Gurugram