As a Flight Booking Agent, you will:

- Prioritize tasks effectively, juggling multiple client requests to coordinate flight arrangements, source competitive airfares, drive sales, and manage payment processing, all within time-sensitive deadlines.

- Demonstrate exceptional customer service skills, organizational capabilities, and adeptness at working autonomously.

- Grasp customer requirements comprehensively, considering travel dates, destinations, budgets, and special requests.

- Secure budget-friendly flight options for clients, leveraging industry acumen, expertise, and knowledge of booking systems.

- Execute sales by presenting suitable flight selections and issuing tickets proficiently through our booking system.

- Proactively follow up with potential clients via phone communication, addressing inquiries throughout the booking process.

- Manage bookings and payment processing meticulously, ensuring accurate documentation for processing.

- Provide expert counsel on travel arrangements, including visa and passport requirements.

- Efficiently issue and dispatch electronic tickets, ensuring clients have essential travel information.

- Keep clients informed about any modifications to their bookings or relevant travel-related updates.

- Resolve customer complaints promptly, ensuring satisfaction and contentment.

- Organize and track emails,



facilitating prompt responses and efficient client follow-ups.

- Your role is crucial to our team's success and our commitment to delivering exceptional customer service and unforgettable travel experiences.

Requirements

Qualifications:

- Bachelor's degree in Engineering, Science, or related fields.

- Less than 1 year of experience in customer service or sales.

- Strong customer service skills.

- Excellent verbal and written communication.

- Proficiency in Microsoft Office.

- Ability to work independently and in a team.

- Flexibility for night shift work.

- Proficiency in multiple languages is preferred.

Benefits

Flight Booking Agent Position

Join our team as a Flight Booking Agent and embark on an exciting journey in the travel industry! We're looking for highly motivated individuals with exceptional customer service skills to join us.

What We Offer:

- Shift allowance (Variable up to Rs. 35,000/month)

- Monthly bonus/incentive (Variable up to Rs. 90,000/month)

- ESI/PF with employer matching after confirmation

- Paid leave

- Competitive salary and perks package

- Positive work environment

If you're driven, customer-oriented, and ready for a rewarding career, apply now for the Flight Booking Agent position!

📌 Entry-level Customer Experience Specialist (Ambattur)
🏢 Citiair Travel
📍 Ambattur