- Manage a strong portfolio of our Enterprise Customer Base and provide strategic guidance to help them achieve their business objectives.
- Work collaboratively with cross-functional teams, including sales, marketing, product, and engineering to deliver solutions that meet our customer's needs
- Identify opportunities for upselling and cross-selling to existing customers across C-suite level
- Develop and execute account plans that align with the client's objectives
- Conduct regular business reviews with clients to track progress against objectives and ensure their ongoing satisfaction
- Contract Negotiation & deal closing to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts.
- Assist with challenging client requests or issue escalations as needed
Requirements
Skills Required:
- Master's Degree from a reputed institute with solid experience of 8+ years in Enterprise Account Management
- Proven work experience as an Enterprise Account Manager, Customer Success Manager, Sales Account Manager or relevant role
- Proven track record of managing client relationships and delivering exceptional service
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
- Experience with SaaS or enterprises based products would be great
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Solid experience with CRM software and MS Office (particularly MS Excel)
- Excellent listening, negotiation and presentation abilities
- Strong communication and interpersonal skills
- Excellent organizational and time management skills
- Ability to work independently and as part of a team
- Ability to work in a fast-paced, dynamic workplace
- Strong problem-solving skills and the ability to think creatively
- Willingness to travel as needed to meet with clients.