Grade:

Position Name: Engineer - Software

Company overview

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Get to Know the Prospect

Hands-on experiences in mainframe technology and Linux commands and scripting

Needs to have experiences in Application Job monitoring and production support activities.

The resource should be willing to perform both L1 and L2 roles as per project need.

Needs to provide 24x7 or Rotational shift as per application need .

Analyze and resolve production issues. Able to handle business and interface application team during P1/P2 issues.

Working on application enhancement and process improvement ideas/automation

Work with business partners to understand, analyze, and resolve application issues

Willing to learn new skillset and SLA adheres in application tickets.

The Contributions You Will Make

Maintaining the mainframe applications incidents SLA's and Batch cycles on daily basis. Performing both L1 and L2 activities.





Handle Incidents, Service Request and Change requests.

Provide production support

Handle Incidents, Service Request and Change

Attend Customer Calls

Provide Status Report

Requirements gathering

Module plan/design/Coding

Quality of Code

Unit Testing

Schedule adherence

Adherence to Processes

Contribution to improve development process

Upgrade Technical skills

Collaborate with the team

Adherence to organizational policies & processes – like time sheets filling, attendance & leave, appraisal etc.

Should be flexible to work in different shift.

Education Qualification

Bachelour of Engineering

Expected Minimum Knowledge & Experience

Other Required Critical Skills

📌 Engineer - Software (India)
🏢 Voya Financial
📍 India