At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us
Role Overview:
The gUP Account Recovery Process works with a continuous and focused approach to help the Google Account users get back into their account in a agile 24/7 environment. Follows strict guidelines to ensure that the account is given back to the legitimate owner; the team is working on project Ground Truth with a rigor to prevent and protect Google accounts from hackers. It is a place where authentication meets user’s experience without compromising on accounts security.
Note : This role requires you to work from office 5 days a week
Position Responsibilities:
- Responsible to manage account recovery escalations, handle reviews and buganizer escalations
- Follow guidelines and be involved in the detailed investigation process
- Share verdict and make critical decisions as per need
- Collaborate and work with PSM (Product Support Manager), T&S; (Trust & Safety) and Engineering teams while handling core responsibilities
Required Skills:
- Excellent analytical, investigative and decision making skills
- Proficiency in Gmail, Google Docs, Sheets & Slides
- Excellent communication skills (written and verbal)
- Ability to manage global stakeholders in a dynamic ever evolving work environment
Required Certification(s):
- Nil
Benefits
- We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
- We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
- Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences
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📌 Customer Advocate Senior Associate (Hyderabad)
🏢 Google Operations Center
📍 Hyderabad
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