Description
JOB DESCRIPTION Position Title, Responsibility Level: Senior Executive Function: Operations Reports to - Assistant Manager – Operations Permanent/ Temporary: Permanent Span of Control – Nil Location: Gurgaon- C-61 Fraud Investigation Specialist We are seeking a talented and self-motivated Fraud Investigator to join our Fraud Operations team. Candidate will be responsible for all aspects of Fraud investigations as it relates to Application Fraud, Transactional Reviews, Debit/Credit Card Fraud, Check Deposits, ACH/Check returns, as well as the review of any/all related suspicious activity across all products (checking/savings, credit cards, loans and Investment accounts); advising and assisting Management in making and implementing strategic decisions and objectives; and driving business objectives. Investigator is also responsible for determining if a Suspicious Activity Report is required, and if it's felt that one is required the ability to draft the filing narrative and submit for secondary review within pre-defined timeframes.
Role Should have 2+ years’ experience in a fraud and risk related role which includes end to end Fraud investigation on bank accounts, transactions, check deposits and cards fraud. Should have 2+ years’ experience of customer service for fraud and risk related Inbound/outbound calls. Reviewing and verifying fraud related requests. Investigate request received for confirmed fraud or suspicious activity by reviewing end to end customer accounts and requesting or inquiring for additional information as necessary through outbound calls. Ensuring compliance with regulatory standards. Ensuring compliance with company/client policies and guidelines. Documenting and effectively communicating reasons for the approval/rejection of transactions. Responsibilities Conducts thorough investigations on identified and suspicious accounts within the specified systems. Ability to create a case file with documentation to support the final decision.