Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Microsoft Endpoint Configuration Manager
Valuable to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our systems operate seamlessly. You will leverage your exceptional communication skills to provide high-quality support, accurately defining client issues and designing effective resolutions based on your in-depth product knowledge.



Your role will be crucial in maintaining the integrity and performance of our world-class systems, ensuring client satisfaction and operational excellence.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Facilitate training sessions for team members to enhance their technical skills and knowledge.
- Monitor system performance and proactively identify areas for improvement.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Microsoft Endpoint Configuration Manager.
- Good To Have Skills: Experience with system integration and application support.
- Strong understanding of network protocols and security measures.
- Familiarity with troubleshooting methodologies and tools.
- Experience in m

📌 Application Tech Support Practitioner (Gurugram)
🏢 Accenture
📍 Gurugram