17 Aug
|
Walter P Moore
|
Pune
17 Aug
Walter P Moore
Pune
Responsibilities
We are seeking a dynamic and experienced Country-Specific IT Manager to lead and expand our in-country IT team. This role is critical in managing and recruiting IT personnel, ensuring productive technical support services for the Eastern Half of the World—including Asia / Pacific region, and, to a lesser extent, Europe. The ideal candidate will possess a strong understanding of IT operations and demonstrate familiarity with operations in the United States, gained either through education and work experience in the U.S. or an equivalent background. Additionally, the candidate is expected to possess considerable technical expertise in end-user support, IT security, and networking infrastructure, serving as a hands-on local support resource and performing troubleshooting steps independently.
Key Responsibilities:
- Supervise, mentor, and evaluate in-country IT staff, fostering a high-performance team culture.
- Lead the recruitment process for new IT team members, including sourcing, interviewing, and onboarding, to support the growth and development of the department.
- Oversee the delivery of technical support services for users and business units located in Asia / Pacific, and as required, Europe, ensuring timely issue resolution and customer satisfaction.
- Coordinate with company-wide IT leadership to align local operations with global standards, policies, and best practices.
- Implement company-wide policies in the country-specific context, adapting procedures and practices as needed to comply with local requirements while maintaining organizational consistency.
- Manage vendor relationships and oversee procurement of IT equipment and services as needed.
- Provide regular updates to senior management regarding IT performance, staffing, and project progress.
- Independently perform troubleshooting steps and provide Tier 2/3 support for complex technical problems within the local environment.
Qualifications
Required Qualifications
- 5 years’ exp
📌 Country-Specific IT Manager (Pune)
🏢 Walter P Moore
📍 Pune