JOB DESCRIPTION

Job Title: Manager – Product Support

Department: Probiking Product Support / Service

Location: Pune

Job Purpose

To ensure robust product quality, diagnostic tool support, and field issue resolution for premium motorcycles through effective cross-functional coordination. This role is critical in enhancing product reliability, supporting recent product launches, and ensuring superior customer satisfaction by resolving field issues with speed, accuracy, and technical expertise.

Qualification & Experience

• Qualification: B.E./B.Tech in Mechanical or Automobile Engineering

• Experience: Minimum 7 years in Product Quality, Technical Support, Product Evaluation, or Field Quality within the automobile industry

Key Responsibilities
- Product Issue Resolution
- Identify, analyze, and validate product issues and communicate findings to the Quality team with comprehensive data and analysis.
- Coordinate with cross-functional teams and arrange live vehicles in the field for joint investigation and root cause analysis.




- Ensure timely closure of issues and implementation of corrective and preventive actions.
- Diagnostic Tool Management
- Manage diagnostic tool functionality, availability, and support for field and dealer teams.
- Coordinate with internal and external stakeholders to resolve tool-related concerns and support upgrades or validations.
- Product Actions & Field Fix Adherence
- Drive timely execution and completion of product actions, service campaigns, and field fixes in coordination with quality and service teams. Support validation of service parts and pricing before model release.
- Technical Diagnosis Support
- Provide advanced technical guidance to field teams for complex issues and assist in root cause analysis and resolution.
- Conduct periodic benchmarking of competitor products and prepare comparative analysis reports on performance, reliability, and serviceability.
- Field Engagement & Knowledge Sharing
- Conduct fortnightly townhall

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