Serve as the primary point of contact for customers, providing them with world-class service and support

Handle customer inquiries and complaints in a skilled and courteous manner, escalating issues as necessary

Maintain up-to-date knowledge of company products and services, as well as industry trends

Use active listening skills to understand customer needs and provide solutions that address those needs

Proactively identify opportunities to improve the customer experience and make recommendations to management

Assist customers with product setup and troubleshooting

Process customer orders and returns in an accurate and efficient manner

Update customer records in the company database in a timely and accurate manner

Follow up with customers after purchase to ensure they are satisfied with their experience

Generate reports on customer satisfaction levels and areas for improvement

Train new customer service representatives on company policies and procedures

Participate in team meetings and contribute to continuous improvement initiatives

📌 Electrical Engineer - Customer Support (Thane)
🏢 Vision Mechatronics
📍 Thane