1. Key Responsibilities
A. Customer & Site Support
- Conduct site visits across PAN India and overseas (if required) for product application support and complaint investigation
- Identify and resolve application-related issues at site

B. Complaint Handling & RCA
- Attend customer complaints along with Sales team
- Perform root cause analysis (RCA) using structured methodologies
- Provide corrective and preventive actions (CAPA) timely
- Prepare and submit technical reports to internal and external stakeholders

C. Technical Coordination
- Act as a link between Sales, Quality, Production, and Customers
- Gather technical feedback from customer sites and share insights for improvement

D. Quality Support
- Assist in monitoring critical quality parameters (density, thickness, adhesion, etc.)
- Support audits (Complaint wise), inspections (3rd party), and documentation as required
- Support ROPEX function when required

E. Documentation & Reporting
- Maintain records of site visits, complaints reports
- Prepare detailed inspection reports, MOMs, and technical findings




- Track closure of customer complaints and action points

F. Continuous Improvement
- Identify opportunities for product and process improvements based on field feedback
- Support implementation of best practices across plants and sites

2. Qualification & Experience
- Education: Diploma / Degree in Mechanical or Industrial Engineering
- Experience: 3 to 5 years of relevant experience
- Preferred industries: Insulation (Rockwool / Glass Wool) , Ceramic, Glass

3. Skills Required
- Strong technical understanding of materials and applications
- Valuable knowledge of quality control and testing methods
- Ability to perform root cause analysis (RCA)
- Effective communication and coordination skills
- Willingness to travel extensively (PAN India & abroad)
- Problem-solving and customer-focused approach

4. Additional Requirements
- Ability to work in field conditions and customer sites
- Basic understanding of IMS

📌 Technical Quality Executive (Gujarat)
🏢 ROCKWOOL Group
📍 Gujarat