Purpose: Under the general guidance of the L&D; Manager or his delegate, and within the limits of company policies, procedures, oversees, directs and provides training for all employees and supervisors in the company.
Duties and responsibilities
- Analyzes training needs and prioritizes such needs for Training Manager to review.
- Assists in the development of the annual training plan and provides advice to departmental trainers in their preparation of departmental training plans.
- Conducts routine training eg: Grooming and Appearance, Guest Service, and related technical training.
- Observes standards in operations. Coaches and guide employees in the areas for improvement based on observation.
- Collects and submits Training Plans (SOP). Conducts training according to schedule.
- Monitors and evaluates training progress of all new hires.
- Assists in the preparation of monthly training reports.
- Assists in the monthly and annual training audits.
- Assist other departments to organize their training, by providing when possible, training room space, training equipment and providing training advice.
- Assists the Training Manager in maintaining the Policies and Procedures of the Company.
- Reviews training policies and procedures and recommends improvements to the training manager.
- Assists in the development and implementation of corporate programmes.
- Establishes and maintains effective staff relations.
- Ensures the cleanliness and efficiency of all training equipment and rooms and makes recommendation for improvement / change as necessary, prepared for all training.
- Maintains all administration as directed by the L&D; Manager
- Performs related duties and special projects as assigned.
Requirements
Skillset Required: -
- Excellent communication skills
- A degree or diploma in Hospitality or Tourism management is a must.
- Eye for Detail.
- Interface with other departments (teamwork )
- Positive attitude
- Valuable operational, administrative, and interpersonal skills are a must, and banqueting experience will be an added advantage.