About the Role A prestigious 4-star luxury hotel in Northwest Delhi is seeking a proactive Duty Manager to oversee daily operations and ensure seamless guest experiences across departments. This pivotal role demands solid leadership, operational expertise, and a guest-centric approach to uphold the hotel’s reputation for excellence.
Key Responsibilities
- Supervise and coordinate hotel operations during assigned shifts.
- Ensure smooth functioning of front office, housekeeping, F&B;, and other departments.
- Act as the primary point of contact for guest concerns, resolving issues with professionalism.
- Monitor service standards and ensure compliance with hotel policies.
- Support and guide staff to deliver consistent service excellence.
- Prepare shift reports and communicate operational updates to senior management.
- Handle emergencies and ensure guest safety protocols are followed.
Candidate Profile
- Proven experience in hotel operations or duty management within luxury hospitality.
- Strong leadership, communication, and problem-solving skills.
- Ability to manage multiple departments and high guest volumes with efficiency.
- Knowledge of hotel management systems and operational procedures.
- A guest-first mindset with attention to detail and adaptability.