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Key Responsibilities:

- Provide first-line support for desktop and laptop hardware, operating systems, and software applications.
- Diagnose and resolve technical issues related to computer hardware, software, network, and peripherals.
- Install, configure, and maintain desktop systems, software, and hardware.
- Perform software updates and system patches to ensure that devices are up to date and secure.
- Set up and configure current workstations for employees, including installing operating systems, applications, and security software.
- Provide remote and on-site support to end-users, answering questions and troubleshooting issues via phone, email, and in-person.
- Manage user accounts and permissions for internal systems and applications.




- Troubleshoot and resolve issues with email, printing, connectivity, and network services.
- Maintain and track inventory of desktop hardware, peripherals, and software.
- Document technical issues, solutions, and changes in a knowledge base.
- Collaborate with IT teams to ensure that all issues are resolved in a timely manner.
- Provide training and guidance to end-users regarding system functionality and best practices.
- Participate in projects related to system upgrades, migrations, and new software implementations.

📌 Desktop support engineer (Mumbai)
🏢 RECEX
📍 Mumbai