About Us

Cybernetics Software Pvt. Ltd we are looking for a skilled and customer-focused Technical Support

Engineer to provide assistance and troubleshooting for our software, hardware, and network systems. The ideal candidate will have strong problem-solving skills, technical expertise, and excellent communication abilities to ensure client satisfaction and efficient resolution of technical issues.

Key Responsibilities

● Issue Resolution:

○ Respond to customer inquiries and technical issues via phone, email, or chat in a timely manner.

○ Diagnose and troubleshoot hardware, software, and network-related problems.

○ Provide step-by-step guidance to clients to resolve issues.

● Documentation:

○ Maintain accurate records of customer interactions and technical issues in the ticketing system.

○ Document frequently asked questions (FAQs) and create knowledge base articles for future reference.

● Escalation Management:

○ Identify critical issues and escalate unresolved problems to higher-level support teams or engineers.

○ Follow up to ensure timely resolution of escalated cases.

● Customer Interaction:

○ Ensure a high level of customer satisfaction by maintaining a professional and empathetic approach.

○ Provide updates to clients on the status of their issues and expected resolution timelines.

● System Monitoring:

○ Monitor systems,



networks, or applications for performance and operational issues.

○ Address system alerts and errors promptly.

● Training and Support:

○ Assist customers in understanding product features and best practices.

○ Provide training or walkthroughs as needed to enhance user experience.

● Product Feedback:

○ Collect feedback from customers regarding product performance and usability.

○ Collaborate with development or engineering teams to suggest improvements based on customer input.

● Technical Skills:

○ Proficiency in operating systems (Windows)

○ IIS ○ Knowledge of networking protocols, hardware troubleshooting, and software applications.

● Soft Skills:

○ Solid verbal and written communication skills.

○ Exceptional problem-solving and analytical abilities.

○ Ability to work under pressure and manage multiple tasks simultaneously.

Certifications (Optional): CCNA, Networking

Pass-out Year: 2023, 2024, 2025

Requirements

Required Skills

● Customer-centric mindset.

● Exceptional verbal communication skills ● Team collaboration.

● Technical adaptability and eagerness to learn.

● Proactive approach to issue resolution.

● Self-driven with the ability to work independently and in a team.

📌 Cybernetics Software Pvt. Ltd - Technical Support (Bengaluru)
🏢 Futureacad
📍 Bengaluru