- English + Hindi (3 Positions)
- English + Malayalam (2 Positions)
Role Overview
We are looking for a customer-focused skilled to handle queries, complaints, and service requests across voice, chat, email, and ticketing platforms. Voice and ticketing experience is mandatory.
Key Responsibilities
- Handle customer interactions via calls, chat, email, and social media
- Resolve issues efficiently to ensure high customer satisfaction
- Coordinate with internal teams for order and service support
- Track and close support tickets within defined timelines
- Maintain records in CRM tools
- Achieve metrics like CSAT, NPS, TAT, FCR, AHT
- Escalate complex cases when required
Requirements
- Graduate in any discipline
- 6 months–1 year of customer support experience
- Strong communication and problem-solving skills
- Experience in voice process and ticketing systems (Mandatory)
- Basic knowledge of CRM tools & MS Office
- Customer-first approach with ability to multitask
📌 Customer Support Executive (Bengaluru)
🏢 Vrinda International
📍 Bengaluru
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